Shipping Information

DiamondStatus is a UK based limited company and therefore all orders will be dispatched from our Horsham store. Every order will be dispatched brand-new in our jewellery boxes with tag. We carefully package our jewellery by hand with added protection, all packaging is discreet. 

We want all of our customers to be kept updated throughout the process, from manufacturing to delivery, you'll be able to access your account and track each step of the way. Access your account here. 

Our Delivery Partner  

• All orders will be dispatched via Royal Mail Special Guaranteed Delivery by 1pm. 
• Orders are dispatched Monday to Friday excluding UK holidays. 
• Shipping confirmation including tracking will be sent to the email address on order directly after dispatch. 

European Orders  

• Shipping costs will be calculated at checkout.
• Orders will be sent via express courier (tracked & insured).
• Orders will be delivered between 2 - 5 working days (Monday - Friday).
• Import fees are not included and will be at the customers expense at point of import.

International Orders  

• Shipping costs will be calculated at checkout.
• Orders will be sent via express courier (tracked & insured).
• Orders will be delivered within 7 working days (Monday - Friday).   
• Import fees are not included and will be at the customers expense at point of import.  

Missing Orders 

Although the vast majority of deliveries are successful and on-time. In the rare event of a delivery error / missing item, please contact us so we can open an investigation with the courier, once resolved we can provide a full refund/replacement. 

If you have any questions then please get in touch via our Contact page.